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Phone: (240) 675-7068
1. What kind of home care services do you provide?
The Home Team provides several types of care, all available to your loved one in his own home. There is no “one plan fits all” model at The Home Team. When you choose our company, we work to make sure your loved one's individualized care plan fits his specific wants, needs and resources.
2. What areas of Maryland do you service?
Currently, The Home Team provides caregivers to residents of Frederick County. We will also consider servicing clients in surrounding counties on a case-by-case basis. Do not hesitate to call (240) 675-7068, or email firstname.lastname@example.org with inquiries.
3. Can I change or discontinue my loved one's services at any time?
Absolutely. We understand that life changes quickly, and we are here to help you through those changes as smoothly as possible. We do not use long term contracts, so you can discontinue your care at any time. Our caregivers are also trained to recognize significant changes in your loved one's health status. At any time, our Registered Nurse can help you adjust your loved one's plan of care to address these changes.
4. Do I need authorization from a doctor to receive your services?
No, you do not need a physician's approval to receive services from The Home Team Senior Care. The scope and duration of services is entirely up to you. We do have a Registered Nurse on staff to help with developing an appropriate plan of care. Though we will recommend a plan of care to you, your choice of services is, ultimately, your choice.
5. Are your caregivers insured?
Yes, The Home Team Senior Care takes every measure possible to ensure our caregivers are the best quality caregivers in the area. Each of our caregivers is ensured, licensed when appropriate and extensively trained.
To further ensure the wellbeing of our clients, all of our caregivers receive extensive background checks. Also, prior to hiring a new caregiver, The Home Team checks all licensing and certifications, and tests the applicants caregiving skills. All of our caregivers are required to be CPR certified and to participate in thorough orientation from our management personnel in caring The Home Team way.
To ensure quality care we have policies in place to:
- encourage regular communication between caregivers and management;
- keep caregivers equipped with supplies and materials to help them excel at their jobs;
- extensively train our employees in documentation;
- provide a shadowing program for new caregivers; and
- encourage continuing education opportunities.
6. Will I be allowed to choose my loved one's caregiver?
Yes, you and your loved one are encouraged to be a part of every decision-making process. Based on your initial consultation and follow-up visit with the RN, we have a selection system to help you pick the best possible match for a caregiver.
Your satisfaction is most important to us. We will work with you in any way possible to make your care a positive experience.
7. Will my loved one have only one caregiver?
At The Home Team, we understand the importance of consistency. You are trusting us to enter your loved one's home, and take care of the most intimate aspects of their daily life. We encourage friendships to develop between our caregivers and your loved one, so we understand how important it is for the same caregiver to return to your loved one's home.
Therefore, we will do everything we can to have the same caregiver visit your loved one. However, if your loved one receives care for several hours a day or at inconsistent times, this may not always be possible.
8. Can the Home Team Caregivers assist with medications?
Our Companion Caregivers can provide medication reminders, which is often enough to help Mom or Dad adhere to a medication plan. When we develop your loved one's individualized plan of care, we will take his medication needs into consideration. We have found that medication reminders are enough to meet the majority of our clients' needs.
9. How do you keep track of the amount of time a caregiver spends with my loved one?
The Home Team Senior Care depends on strong communication channels between management, caregivers and clients. Therefore, we use a top of the line documentation, scheduling and matching program that has been specified to The Home Team's needs. This helps us keep track of all of our caregivers and clients, and helps us keep critical information safe and documented. All of our caregivers are trained in documentation, as well. Your caregiver will record her hours each time she provides care in your loved one's home, so you have a written copy of completed hours any time you need.
Furthermore, you will receive an invoice every two weeks. You will have the opportunity to review the invoice and contact us with any questions or concerns.
10. How much do your services cost?
Rates vary depending on the type of care your loved one receives, and how often your loved one receives care. We will help you develop a plan of care that fits your loved one's needs and your budget. We can further discuss options if you schedule a free, no-obligation consultation.
11. How do I pay for the services my loved one receives?
You will receive an invoice every other week outlining services rendered. You can choose to pay with credit card, check or cash.
You will never be asked to pay a caregiver, directly. You will also never be asked to pay additional fees, other than what is discussed and outlined in your initial paperwork. We try to keep the payment process as simple as possible for you, so you can focus on getting your loved one quality care.
12. Are your services covered by insurance?
If you have third-party insurance, like long term care insurance, we will work with you to provide any documentation you may need for reimbursement.
13. I provide you with my loved one's personal healthcare information; how is the privacy of this information retained?
We abide by all federal and state guidelines regarding personal and healthcare information of our clients. In addition, we take extra precaution to ensure all information stored in our office is secured and only accessed on a “need to know” basis. All of our employees are trained in confidentiality and sign a confidentiality agreement upon hiring. Your information will never be shared with, or sold to, a third party.